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Our free return policy lasts exactly 14 days. When 14 days have passed since your purchase, we can’t provide an exchange or refund.
In order to use your right to return the goods, your item must be unused and in the exactly same condition when you have received it. In addition, it must be in its original packaging.
On only sparkler, ice fountain and party supplies products. Any firework or wholesale products will have to be sent back by customer at their own costs. simply just email firstname.lastname@example.org with your order number and reason for returning, we will send you prepaid slip that you can print out and attach to a secure box. Please note if items come back damaged due poor packaging, then no refunds can be given.
Our returns policy does not include personalised products.
You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe..
If you're having trouble paying for your order on the checkout page, we'd suggest you try the following:
You may need to delete your cookies - a cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here).
Please note that if you have items in your bag or in the 'Save for Later' section that were added when you weren't logged in,you'll need to make a note of the product name/code as deleting your cookies could clear this history.
On most internet browsers you can delete your cookies using 'Tools' or 'History'.
Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.
If you're still having problems, contact us via email at email@example.com or if your order is urgant the please call us on 020 8798 9299
We know how important it is to receive your goods when you expect them, especially if you've ordered sparklers for a specific occasion, and we use a large network of couriers to deliver goods.
We allocate the delivery partner based on the delivery method selected and the value of your order.
All UK delivery options are fully tracked and we’ll email you a link to your tracking information once your parcel has been shipped from our warehouse.
.If you provide a valid email address on your account, our delivery partner will also send you delivery notifications.
Delivery services available in the UK are below when ordered before 4pm Mon to Fri:
• Standard Delivery (3 to 5 Working Days) - £3.95
• Next-Day Delivery - £9,95
•Precise Delivery - £24.95
• Saturday Delivery - £19.95
We don't deliver outside the UK due to transport laws.
If you're order has not been delivered, contact us via email at firstname.lastname@example.org or if your order is urgant the please call us on 020 8798 9299
If you're having problems with your order then please, contact us via email at email@example.com or if your order is urgant the please call us on 020 8798 9299
If you' would like to return your order then please, contact us via email at firstname.lastname@example.org or if your order is urgant the please call us on 020 8798 9299