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RETURN POLICY

Our free return policy lasts exactly 14 days. When 14 days have passed since your purchase, we can’t provide an exchange or refund.

In order to use your right to return the goods, your item must be unused and in the exactly same condition when you have received it. In addition, it must be in its original packaging. 

 On only sparkler, ice fountain and party supplies products. Any firework or wholesale products will have to be sent back by customer at their own costs. simply just email sales@sparklers.co.uk with your order number and reason for returning, we will send you prepaid slip that you can print out and attach to a secure box. Please note if items come back damaged due poor packaging, then no refunds can be given.

Our returns policy does not include personalised products.

TESTIMONIALS

TESTIMONIALS

FREQUENTLY ASKED QUESTIONS

HOW CAN I PAY FOR MY SPARKLER ORDER?
I'M HAVING TROUBLE PAYING FOR MY ORDER. WHAT SHOULD I DO?
HOW DOES THE SPARKLERS DELIVERY SERVICE WORK IN THE UK?
DO YOU DELIVER SPARKLERS OUTSIDE THE UK?
WHAT SHOULD I DO IF MY ORDER HAS NOT BEEN DELIVERED?
WHAT DO I DO IF I RECEIVE FAULTY OR INCORRECT SPARKLERS IN MY ORDER?
HOW DO I RETURN SPARKLERS TO YOU?
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