Our free return policy lasts exactly 14 days. When 14 days have passed since your purchase, we can’t provide an exchange or refund.

In order to use your right to return the goods, your item must be unused and in the exactly same condition when you have received it. In addition, it must be in its original packaging. 

Any firework or wholesale products or will have to be sent back by customer at their own costs. Also if you have spent over £50 and received free delivery then you must pay for return postage. simply just email sales@sparklers.co.uk with your order number and reason for returning, we will send you prepaid slip that you can print out and attach to a secure box. Please note if items come back damaged due poor packaging, then no refunds can be given.

Our returns policy does not include personalised products.